Contact Support

Last updated: January 2026

Need help with Lumyn? We’re here to help. For the fastest support, include the details listed below so we can resolve your issue quickly.

lumynteam@gmail.com

What to include

Your Lumyn username (if you have one)
What you were trying to do
What happened vs what you expected
Device model (e.g. iPhone 14)
iOS version (e.g. iOS 17.3)
Lumyn app version (e.g. 1.0)
Screenshots or screen recording if relevant

Tip: You can find your iOS version in Settings → General → About.

Reporting Safety Concerns

If your issue relates to harassment, abusive behavior, or content that should be reviewed, please include:

The username of the person involved
Links or screenshots of the content
Approximate date/time the issue occurred

Account Deletion Requests

You can delete your account from within the app (Settings → Account → Delete Account). If you cannot access your account, email us and include the email address used to sign in.

Response Times

We aim to respond as soon as possible. Response times may vary depending on volume and the complexity of the issue.

Lumyn Support: lumynteam@gmail.com